Delivery & Returns

Delivery

Shipping to the UK is free for orders over £20.

We try to get orders out as quickly as possible but please allow up to 3 working days for your order to be shipped.

For custom items such as our made to order pencils and notecards please allow up to 15 working days for your order to be shipped. 

Orders are sent via Royal Mail and postage prices depend on the weight of the products inside which is calculated at the checkout.

UK- Orders are sent First Class (1-3 working days) and you can also upgrade to Signed For at the checkout. If you spend over £25 shipping is free and will be sent Second Class.

International- ​Orders are sent Standard Delivery (3-7 working days), you can also upgrade to Tracked & Signed at the checkout to follow delivery.  

Please note shipping times are on top of the 1-3 working days packaging times. 

 

Returns

In the unlikely event that you are unhappy with your purchase please email us at hello@mileto.co.uk to discuss the issue. We will do our best to assist you and correct the problem. Items being returned must be sent in the original packaging and undamaged within 7 days of receiving them. We are unable to cover the cost of returns and we advise that you obtain a proof of postage on returning the items as they are your responsibility until we have received them and acknowledge receipt.

 

Gifting

You can send a complimentary gift note with you order, just leave your note in the message box at the checkout. Gift notes are hand written (in our neatest handwriting) on a pink branded gold foil imprinted A6 notecard and slipped into the order. A great idea if you are sending a gift straight to the recipient. 

 

Contact

If you have any questions at all please contact hello@mileto.co.uk and we will come back to you as soon as possible.